Contact us

If you have a question about your pension or you need to notify a change of status or address, please contact:

Refinitiv Member Services Centre

Capita Employee Benefits
PO Box 555, Stead House
Darlington DL1 9YT
United Kingdom
Phone: 0800 077 8250 (UK callers)
Or +44 (0) 114 273 8397 (overseas callers)

E-mail: refinitivpensions@capita.com

Please ensure that you have your pension reference number or your National Insurance number ready when contacting Capita.

If you wish to bring something about SPS specifically to the attention of the Trustee, please contact:

Bryna Brady
SPS Scheme Secretary
Barnett Waddingham LLP
2 London Wall Place
London EC2Y 5AU
E-mail: sps.pm@barnett-waddingham.co.uk

Frequently asked questions

I cannot access Hartlink on-line to view my pension details

If you have registered for Hartlink and are experiencing difficulties in accessing your details please contact Thomson Reuters Members Service Centre on 0800 077 8250 or +44 (0) 114 273 8397 for overseas callers. If you have forgotten your login name, password or PIN these can be reset from the Hartlink site itself.